Ventajas: Dodge Durango was clean and new. Ladies at pickup were nice.
Desventajas: We waited for at least 45 mins to an hour to get a shuttle to pick up our car. It's a bit of a sketchy operation but then the big operators can seem that way too just have a lacquer of a big corporation.
Ventajas: The rest of the staff is stressed and overworked - it’s not their fault they work in some crappy place - but it affects the service. The building is some old restaurant - which, whatever, nice use of repurposing - but it’s not taken care of. The car was fine - it was dented when I got it.
Desventajas: Do not rent from this place. It took an hour to get my car (from arrival to standing in line to actually getting the car), and then it took 40 minutes to wait for the shuttle upon return. Also, the driver on the way to the place told me I had “nice hair” (we were alone in the van - SUPER creepy.)
Desventajas: Rented a car on Sunday and was supposed to return on tues. Needed an extention and was told to book online. Booked online and returned on tues to return and pick up another rental. I was denied so I walked down the street and rented from Enterprise. The employee also lied to my face.
Ventajas: I wouldn't know. The rental never happened.
Desventajas: If we could have actually gotten the rental we booked. Booked it for 8 PM and the facility closed at 8 PM. I'm just glad I called ahead of time or we would have been stranded without a vehicle.
Ventajas: Friendly staff
Desventajas: This was a very shady car rental place. Wanted a 1000.00 deposit. Didn’t trust them, I would prefer to walk.
Desventajas: Customer service was very poor at all levels - confrontational, argumentative and totally unfriendly - from check in to shuttle to check out. Observed same with multiple clients.
Car wasn’t clean.
Very poor experience.
Ventajas: Staff is ok. They try to up sell yoy
Desventajas: They are off airport which is really not worth the head ache. The shuttle took forever to come... wasted an hour waiting. Then when I returned it , it was early and they were not open. Not shuttle. Had to walk in the rain. Next time I'll rent at an airport location
Ventajas: Reservation went smoothly. Staff was flexible with timing.
Desventajas: I wished they cleaned the sticker gunk off the back window of the car rental.
Ventajas: Most of the staff were friendly and wanted to help
Desventajas: The guy behind the desk was annoying. He did not have a friendly attitude - which was not helpful after a long flight. Also this company is not on the airport property and it took a long time for them to drive a shuttle out and pick us up.
Refused my liscense
Desventajas: They refused to give me a car because I had a class C drivers license from California. They mentioned that they only accept class 5 licenses and after some research, I learned that class 5 licenses are only given to Canadian drivers. They were misinformed and I went to another location and rented a car with the same license no problem
Ventajas: Nothing at all
Desventajas: Pick up was a bust and then I got to the trailer to be told I need an international drivers license which is not the case with any other agency. Total waste of time.
En promedio, un auto de renta desde Routes Car & Truck Rentals a Richmond cuesta $50 por día.
El tipo de auto más reservado desde Routes Car & Truck Rentals en Richmond es Mediano (Hyundai Elantra o similar)
Routes Car & Truck Rentals tiene 1 punto de renta en Richmond. Echa un vistazo a nuestro mapa de puntos de renta de Routes Car & Truck Rentals y encuentra los mejores autos de alquiler cerca de ti.
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