Puntuación de los viajeros
2.0
Very low staffing and long lines, with Hertz badged employees catering to Thrifty customers despite long Hertz lines.Opinión del 17 ago. 2023
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10.0
Convenience- everything was great. Thank you.Opinión del 31 may. 2023
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2.0
I searched for "Reno airport" and found this reservation with Hertz. But, it was NOT at the Reno airport, so I had to make another reservation. Unfortunately, Kayak or Hertz would not give me a refund.Opinión del 18 abr. 2023
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2.0
Never got a vehicle they didn’t have any carsOpinión del 24 ene. 2023
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10.0
Friendly, professional staff. Nothing I can think of. Positive experience all around.Opinión del 11 nov. 2022
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10.0
I’d like to hear (via a message) that they acknowledged return of the car and will be sending me a receipt shortly.Opinión del 29 oct. 2022
opinión de![kayak]()
2.0
Bait & Switch tactics Asking me for my airline information but not booking me at the airport. To add to that, you book me at a place that closes at 5 pm knowing airlines have a 1 in 5 glitch such that when I’m delayed, the office is closed and I need to rebook at 3 times the price. Shame on you, despicable tactics. I will never use Kayak to book ever againOpinión del 15 oct. 2022
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10.0
Customer service was excellent.Opinión del 11 oct. 2022
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2.0
I booked car rental 4 days prior to my trip. I got 2 confirmations from Hertz about the reservation. Couple hours before my arrival while i am on my connection flight i got a phone call from Hertz canceling my reservation as they could not accommodate it due to car unavailability. I got to Reno with no car available throughout town and had to use Uber. Hertz branch manager was not helpful and very rude.Opinión del 15 set. 2022
opinión de![kayak]()
2.0
Our flight was delayed and HERTZ gave away my rental because we got in late. Clearly NOT OUR FAULT. It was already paid in full. This was most ridiculous thing I’ve ever heard of or experienced. They didn’t even offer us an instant refund or just refund immediately and now I have to deal with their customer service for no reason. On top of everything else we had to pay an additional $300 for Ubers to and from Reno airportOpinión del 11 set. 2022
opinión de![kayak]()
2.0
I had a reservation and I got their before 9:00am and they saw that I had a reservation; but said they had a glitch in their system and put me on a list and try helping me and hid in the back behind a door in office and said we will not have a car into after 1:00 pm and totally left me hanging!! I had to get to work and had no ride? It was a horrible day!! ThanksOpinión del 16 jul. 2022
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2.0
I could not find my driver's license, so I was not able to rent the car after having made a reservation in advance. I COMPLETELY understand and agree that it was my fault. However, because the car was not taken out of the lot, I should not have been made to pay the insurance or taxes, etc.Opinión del 16 jun. 2022
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