|SUV grande||$ 37/día|
|Camioneta pickup||$ 36/día|
|SUV superior||$ 75/día|
|SUV compacto||$ 35/día|
|SUV tamaño estándar||$ 38/día|
|A elegir por el proveedor||$ 44/día|
|SUV mediano||$ 46/día|
|Todoterreno descapotable||$ 52/día|
|SUV de lujo||$ 88/día|
|Coupé premium||$ 172/día|
Ventajas: Pickup/dropoff was both quick and easy. Car given was a great one.
Desventajas: Car may have been sanitized (it did have the unripped seal on car door for verified sanitation) but was not cleaned properly in the inside of car. Found food crumbs and leftover chips in between seats throughout the car from previous customer I assume, so this made me think the car was not actually cleaned.
Desventajas: No one at counter upon arrival. Rented a Jetta but got a Kona. Dropped the car off yesterday and this morning charged me an additional $100. Still waiting to find out why.
Ventajas: Not at all. Very rude and not apologetic
Desventajas: I had my confirmation and showed up to the facility. They had no car for me even though they said they had the confirmation. There was no car or customer service. She was rude and dismissive. I feel because I went thru kayak that they didn't want to honor my reservation because they could get a more expensive price elsewhere. It was a holiday weekend. They ruined my plans and caused me alot of trouble.
Desventajas: Handle the mistake in the reservation
Desventajas: The fact that I was told 3 hours before my pick up time, that the Car I had rented was not available was not appreciated. In the end, the team came through but I believe it was due to a same miracle.
Desventajas: I have no words to describe how awful this experience has been. I have been a gold member for twenty years. I will never rent from you again.
On 8/16/20 I contracted with Hertz to rent a cargo van in Miami on 8/21, to be dropped off at the Renaissance Hotel in Washington DC, in downtown, on 8/24, one block from my hotel. This was important to me because there happens to be a worldwide pandemic going on, my husband and I are both in the high risk category, and I did not want to have to return the cargo van to the airport and then be forced to get into a taxi or Uber with a stranger.
On 8/24 we drove to The Renaissance Hotel and your desk, according to the Hotel, was abandoned for weeks before my date of rental, 8/16, information you should have known at the time of our contract. A sign on the desk directed us to a Hertz at 699 7 St, NW. We drove there, your personnel walked out took one look at the cargo van, and decided she wouldn’t take it, when I insisted I was leaving it, she rudely told me I’d get tickets, get towed, and get arrested for not returning it to the airport, or Falls Church (over an hour away).
Mind you, I am in DC in the middle of moving three daughters, and now I have a cargo van, no where to park it, and no where to return it that doesn’t risk our lives. I parked it on the street and proceeded to engage in a three hour odyssey with your customer service, roadside assistance and “contract extension request” (pretty ironic) departments, as each unhelpful person claimed it was the other departments job, and couldn’t help us and transferred us with 50 minute waits and a maddening game of customer volleyball. I have ALL this on audiotape. A customer service person told us to try dropping it off at a different Hertz which was walking distance, 601 F St, NW. We interrupted our move again and drove there, guess what? It was the back address of the SAME Hertz at 699 7 St, NW, where I was rudely sent on my way four hours earlier!
I tried your chat line, not available. I wrote you “contact us” email, no one answered. I called West Kendall Toyota, where I rented it, and left a message with Robert, who was duly horrified at my predicament, and promised for your Hertz manager would get right back to me. He never did. I used west Kendall Toyota’s text line explaining everything, and they too assured me he would get back to me shortly. Again, no response. I texted that line again the following day. No response.
Eventually, worn down by your lack of even the slightest bit of assistance, we drove the vehicle to the airport on 8/27 when we were able to make arrangements that did not include being forced to take a taxi or Uber or public transportation.
Given your grotesque and dangerous breach of our contract, it seems manifestly unfair for you to charge us for this rental.
Ventajas: Car and staff were great.
Ventajas: All good except the return and in spite of returning two days early, I got no credit back.
Desventajas: See above
Ventajas: I had a multi-month rental. The monthly price was low at $613. It was a KIA Soul, all automatic, rear view camera, good trunk size with fold-down seats. Probably a 5-6 year old vehicle. Well used, but clean. They did allow me to extend the rental with just a phone call.
Desventajas: Check in was at the Hertz desk in a Hilton hotel - not at a regular hertz office. Took almost an hour to get the car as other Hilton guests were served before us. The car itself was a KIA Soul - not the Corolla we were hoping for. Also Hertz charged my credit card a higher amount in month one, lower in month two, the expected rate ($613) in month three and then below expected rate in month four.
Desventajas: I booked three months in advance: when I arrived there were NO CARS of any kind. People waiting for hours already. Was told to come back in four hours or so but it looked unlikely I’d get one before close. Walked around the corner- found another car rental place and in an hour I had an amazing ride. I will probably be going with the other company in the future and give up my Hertz gold status.
Ventajas: Nothing! When I arrived I was told i would have to wait anywhere between 5-8hrs... and I had a reservation.
Desventajas: Car Availability and also more staff working the counter.
En promedio, un auto de renta desde Hertz a Miami cuesta $46 por día.
El tipo de auto más reservado desde Hertz en Miami es Económico (Hyundai Accent o similar)
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