Desventajas: Terrible customer service.
Ventajas: they are usually pretty fast. this visit took a while to get my rental.
Desventajas: the rep who helped me was not rude but not friendly at all either. he didn't say much and was a bit slow
Desventajas: they weren't even open when we showed up. never answered calls, etc...
Ventajas: Rushed in getting the van as they were closing while they knew what time i was arriving. No shuttle came to pick up as told and was told to take an uber. Did not find reservation by name but later found by reservation no., and van was not prepared earlier. There were lots of ants in the van crawling everywhere. Gas was not full and had required me to get gas.
Desventajas: should make pick up process nicer and not rushed. Should not impose on customer to arrange own ride without any help on how and where to catch uber. Van should always be clean especially bug free. There were so much that it was like there was a colony somewhere. Gas should be full.
Desventajas: This car rental company’s logo that is used in Kayak looked deceivingly similar to Avis’ logo. Further the company’s name didn’t appear in the reservation process until the very end. I thought, in fact, that it was Avis. This problem is further exasperated given how small the logos are when using the Kayak mobile app. My reservation mentioned a vague and somewhat ambiguous “Airport Van Rental” which I thought was weird but I figured it was just some sort of affiliated company to Avis. So, believing that I had a reservation with Avis, I took a shuttle to Avis only to find out that they did not have a reservation for me. Now that I was stuck at Avis with no car and not wanting to Uber or taxi to “Airport Van Rental” I got stuck with a rate double what I was expecting and wasted a lot of time. Very disappointed.
Desventajas: AVR never answered our phone calls to be picked up. After an hour, we gave up and went to Avis and rented a van there. I would never recommend or use AVR again.
Ventajas: There was absolutely nothing that I liked. As a matter of fact we cancelled the van once we arrived at the office.
Desventajas: The office was filthy, the parking lot was sketchy, the shuttle driver was twice the speed limit through back streets and almost hit a pedestrian in the parking lot. The service was awful and I am now carefully observing the credit card number that was on file. I would NEVER rent from this company.
Ventajas: It was a great price for such a large van.
Desventajas: The pickup and drop off process involved long lines and lots of waiting with miscommunication and pushy sales for their insurance.
Ventajas: Great car for cheap
Ventajas: The staff was very unprofessional and created an unwarranted tense atmosphere. Many extra charges.
Ventajas: The price was different at the pick up
It was more expensive than expected
Desventajas: They don’t have free shuttle pick up at LaX
Ventajas: Staff were doing their best with too few vehicles and hour + wait times for pick up. Many customers, including myself, were angry and without vehicles as expected at pick up. At drop off, customers were angry at a lack of staff and concerns about being mischarged with no verification of drop off, vehicle condition, or charges. Only one shuttle driver was available to transport to the airport. People were worried, waiting and frustrated.
Desventajas: More staff, timely vehicles, clearer communication and documentation at drop off would all be improvements. I will not use AVR again.
En promedio, un auto de renta desde Airport Van a Los Ángeles cuesta $48 por día.
El tipo de auto más reservado desde Airport Van en Los Ángeles es Económico (Hyundai Accent o similar)
Airport Van tiene 2 puntos de renta en Los Ángeles. Echa un vistazo a nuestro mapa de puntos de renta de Airport Van y encuentra los mejores autos de alquiler cerca de ti.